Privacy policy
Last Modified: 2025/07/07
At AXIS-Y ("Company," "we," "our," or "us"), we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, share, and safeguard your information when you visit or make a purchase from our website (the "Site"). It also outlines your rights and our responsibilities under applicable privacy laws, including the General Data Protection Regulation (GDPR), the California Consumer Privacy Act (CCPA), and other relevant data protection laws.
By accessing or using the Site, you agree to the collection and use of your information in accordance with this Privacy Policy.
1. Information We Collect
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Personal Identification Data
- Name, login ID, password
- Contact details: home address, email, phone numbers
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Technical, Device, and Usage Data
- IP address, browser type and version, access logs, time zone settings, location, operating system
- Usage data: site interaction data, purchase history
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Transactional Data
- Payment details, email address, phone number, billing and shipping address, purchase details
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Marketing Data
- Preferences for receiving promotional material, surveys, or feedback
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Sensitive Data
- We do not collect sensitive data unless explicitly required (e.g., health-related data for product recommendations with explicit consent).
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Customer Support and Communications
- Any information you provide when contacting us (e.g. inquiry, feedback, or complaints)
2. How We Collect Information
We collect your information through:
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Direct Interaction:
When you register an account, subscribe to newsletters, contact us, or make a purchase of products on our Site. -
Automated Technologies:
We use cookies, server logs, and analytics tools to automatically collect data about your browsing behavior, device, and usage patterns. -
Third-Party Sources:
We may receive information from trusted third parties, such as payment processors, analytics providers, and marketing platforms, only when necessary, to support our services and with the appropriate safeguards in place.
3. How We Use And Share Your Information
We process your personal data for the following purposes:
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To Fulfill Contracts and Provide Services
- We use your information to process payments, fulfill orders, deliver products, provide customer support, and manage your account.
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To Improve Customer Experience
- We analyze user behavior to personalize your experience, enhance site functionality, and develop new features or products.
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For Marketing and Communication (With Consent)
- With your permission, we may send you promotional emails, newsletters, and updates about products, services, or events.
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To Meet Legal and Regulatory Obligations
- We process your data to detect and prevent fraud, comply with tax and legal obligations, and respond to lawful government requests.
Legal Basis for Processing (GDPR Compliance):
We process your data under one or more of the following legal bases:
- Your consent (e.g., for newsletters and cookies).
- Performance of a contract (e.g., fulfilling an order).
- Compliance with legal obligations.
- Our legitimate interests (e.g., fraud prevention, service improvements).
4. Sharing of Personal Information
We do not sell, rent, or share your personal information for commercial purposes. However, we may share your data with trusted third parties under the following circumstances:
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Service Providers:
We share limited data with partners who assist in operating the Site and delivering services such as payment processors, shipping providers, IT support, and email communication tools. These parties are contractually obligated to use your information only for the specified purposes and to protect it securely. -
Legal Requirements and Protection:
We may disclose information if required to do so by law, regulation, legal process, or in response to a valid government request, or to protect our rights or those of others. -
Business Transfers:
In the event of a merger, acquisition, or sale of company assets, your information may be transferred as part of that transaction. Any such transfer would be handled with transparency and, where legally required, with your consent.
All third parties are contractually obligated to protect your information and use it only for agreed-upon purposes.
5. International Data Transfers
If your data is transferred outside of your region (e.g., EU to the U.S.), we implement appropriate safeguards to ensure its protections, such as:
- Standard Contractual Clauses (SCCs).
- Binding Corporate Rules (BCRs).
- Adequacy decisions from regulatory bodies.
6. Retention of Personal Information
We retain personal data only for as long as necessary to:
- Fulfill the purposes outlined in this Privacy Policy;
- Complete your transactions and provide our services;
- Comply with applicable legal, regulatory, tax, or accounting obligations.
Retention periods may vary depending on the type of data and purpose of collection. Typically:
- Order and Transaction Data is retained for at least 5 years to meet financial, tax, and consumer protection requirements.
- Marketing and Communication Preferences are kept until you withdraw your consent.
- Account Data remains active until you delete your account or request removal. Upon account deletion, we securely delete or anonymize your data, unless retention is legally required.
- Customer Support Records are retained for up to 3 years to assist with service improvements and dispute resolution.
Our store is hosted on Shopify Inc., which processes and stores transactional data upon our behalf. Shopify retains data in accordance with its own privacy policies and legal obligations. For more details, please refer to Shopify's Privacy Policy.
Once the applicable retention period ends, we securely delete, anonymize, or otherwise dispose of your data in accordance with industry best practices.
7. Your Rights
Depending on your jurisdiction, you may have certain rights regarding your personal information, including but not limited to:
Under GDPR (EU Users):
- Right to access, correct, or delete your data.
- Right to data portability.
- Right to restrict or object to processing.
- Right to withdraw consent at any time.
- Right to lodge a complaint with a Data Protection Authority.
Under CCPA (California Users):
- Right to know what personal data is collected and how it is used.
- Right to request deletion of your data.
- Right to opt out of the "sale" of personal data (we do not sell data).
- Right to non-discrimination for exercising your rights.
To exercise these rights, please contact our Customer Support team.
8. Security of Your Information
We implement a range of technical and organizational measures to protect your data, including:
- Encryption for sensitive information during transmission and storage.
- Regular security assessments and system updates to address vulnerabilities.
- Access controls that limit data access to authorized personnel only.
9. Use of Cookies
We use cookies and similar technologies to enhance your browsing experience on our site.
Types of Cookies We Use:
- Essential Cookies: Required for website core functionality.
- Analytics Cookies: Allows us to analyze site usage patterns and improve performance.
- Marketing Cookies: Used for targeted advertising, used only with your explicit consent.
Managing Cookies
You can manage or disable cookies at any time through your browser settings. Please note that disabling certain cookies may impact website's functionality.
10. Privacy of Minors
We do not knowingly collect personal information from children under the age of 13, or the minimum age required by applicable laws in your jurisdiction, without verifiable parental or legal guardian consent.
11. Updates to this Policy
We may update this Privacy Policy periodically to reflect changes in laws or practices. The Last Modified date will indicate the most recent changes. For significant updates, we will notify you via email or website announcements.
12. Contact Information
For privacy inquiries or to exercise your rights, please contact our Customer Support team.