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Terms of service

Effective Date: July 7th, 2025

 

Welcome to AXIS-Y. Please take a moment to carefully read these Terms and Conditions ("Terms") before using our website or any of our products and services. By accessing or using our website, you agree to be bound by these Terms. If you do not agree to all of the Terms, please do not use our services.

These Terms may be updated periodically. The most current version will always be available on this page. It is your responsibility to review these Terms regularly. Your continued use of the website after any changes constitutes your acceptance of the updated Terms.

This website is operated by AXIS-Y. Throughout the site, the terms "we," us," and "our" refer to AXIS-Y. We offer this website, including all information, tools, and services available on the site, to you, the user, conditioned upon your acceptance of all terms, conditions, policies, and notices stated here.

By visiting our site and/or purchasing from us, you engage in our "Service" and agree to be bound by these Terms and Conditions ("Terms of Service" or "Terms"), including any additional terms and policies referenced herein or available via hyperlink. These Terms apply to all users of the site, including, without limitation, browsers, vendors, customers, merchants, and contributors of content.

Please read these Terms carefully before accessing or using our website. By using any part of the site, you agree to be bound by these Terms. If you do not agree to all the terms and conditions of this agreement, please do not access the website or use our services. If these Terms are considered an offer, acceptance is expressly limited to these Terms.

Any new features or tools added to our store will also be subject to these Terms of Service. You can review the most current version of the Terms at any time on this page. We reserve the right to update, change, or replace any part of these Terms by posting updates on our website. It is your responsibility to check this page regularly for changes. Continued use of or access to the website after updates constitutes acceptance of those changes.

Our store is hosted on Shopify Inc., which provides the online e-commerce platform that allows us to sell our products and services to you. 

1. Eligibility 

You must be at least 18 years of age to use this site. If you are under 18, you may only use the site under the supervision of a parent or legal guardian. The site is operated in South Korea and governed by the laws of the Republic of Korea, regardless of where the user is located.

2. Website Use & Account Responsibilities

To access certain features, you may be required to create an account. You agree to provide accurate and complete information and to keep this information up to date. AXIS-Y reserves the right to suspend or terminate accounts for misuse, fraudulent activity, or breach of these Terms.

You are responsible for maintaining the confidentiality of your account and password. AXIS-Y is not liable for losses arising from unauthorized use of your account due to your negligence.

You may not:

  • Use the site for unlawful purposes.
  • Access the site via unauthorized means (e.g., bots, scrapers).
  • Reproduce, redistribute, or misuse content without AXIS-Y's written consent.
  • Post offensive, infringing, or unlawful user-generated content.

Any content you post becomes the property of AXIS-Y and may be used for future promotional or internal purposes. Content that violates community standards or legal regulations may be removed without notice.

3. Intellectual Property

All content, including text, graphics, code, design, logos, images, and software on this website, is the property of AXIS-Y and protected under international copyright and intellectual property laws.

Unauthorized use, reproduction, or modification of this content may result in legal action.

4. Privacy

Your use of the site is also governed by our Privacy Policy, which outlines how we collect, use, and protect your personal data. By using the site, you consent to the data practices described in the Privacy Policy.

5. Shipping Policy

We strive to ship orders within 1–3 business days. Customers will receive a tracking number once an order is dispatched. AXIS-Y uses trusted courier services such as DHL and EMS.

AXIS-Y is not responsible for customs duties, import taxes, or additional fees imposed by your country. These are the sole responsibility of the recipient. Delays may occur due to customs, incorrect shipping information, or force majeure events.

For full details, refer to our Shipping Policy.

6. Returns, Exchanges, & Cancellations

You may return or exchange unused and sealed products within 30 days of receipt. Requests outside of this time frame may not be accepted.

Customers are responsible for return shipping costs unless the product is defective or an error occurred on our part.

Cancellations:

  • Orders can be canceled before shipment.

  • Once shipped, cancellation is no longer possible, and the return policy will apply.

Returns are not accepted in the following cases:

  • The product has been used or damaged after delivery.

  • Packaging is unsealed or significantly damaged.

  • Custom orders or items with limited resale value.

AXIS-Y reserves the right to refuse returns that do not meet these criteria. Refunds will be issued to the original payment method.

7. Customs & Import Taxes

Customers are responsible for any customs duties, import fees, or taxes imposed by their local government. AXIS-Y is not liable for packages held, rejected, or returned due to unpaid customs fees or inaccurate delivery information.

8. User-Generated Content

Any content uploaded to AXIS-Y platforms (e.g., reviews, comments) becomes non-exclusive property of AXIS-Y. You waive all rights to royalties, licenses, or future claims on this content. Content must be respectful, non-defamatory, and compliant with laws.

9. Liability Limitations

AXIS-Y makes no guarantees that the website or products will meet your expectations or be free of errors. We are not liable for:

  • Damages caused by misuse or improper handling.
  • Delays or delivery issues caused by third parties.
  • Indirect or incidental damages.

Our maximum liability is limited to the amount paid by the customer for the product or service in question.

10. Account Termination

You may terminate your account at any time by contacting our Customer Support. Upon deactivation, your account data may be deleted, subject to our data retention policies.

AXIS-Y reserves the right to suspend or terminate accounts at its discretion, including for any breach of these Terms.

11. Governing Law

These Terms are governed by the laws of the Republic of Korea. Any disputes shall be resolved through appropriate courts in Seoul, South Korea.

10. Account Termination

For any questions or concerns regarding these Terms or your account, please contact our Customer Support team.